1. General information
This website is operated by TiG Consulting Group S de RL de CV ("the Company"), with tax ID TCG101105U16, Commercial Registry 458362, with registered address at C/ Sierra Negra Nro. 410 – Door 48 – CDMX (11000), Mexico, email contacto@movilizamas.com, owner of the Moviliza+ trademark.
2. Acceptance of terms
By accessing and using this website, as well as the services offered by Moviliza+ through its mobile applications (available on Google Play and App Store) and its web platform, the user accepts these Terms and Conditions. If you disagree with any of them, you must refrain from using the site and the services.
3. Services offered
Moviliza+ offers international mobile connectivity services through eSIM (embedded SIM) technology, which allow the user to purchase data packages for use in various countries, without the need for a physical SIM card and without long-term contracts with local operators.
4. Registration and account
To purchase an eSIM plan, the user can create a personal account on the portal or continue as a guest. The user is responsible for maintaining the confidentiality of their credentials and for all activities that occur under their account.
5. Prices and payments
eSIM package prices are shown in US dollars (USD) and/or Mexican pesos (MXN), depending on the selected payment method. Payment processing is done through Stripe, accepting the main credit and debit cards, as well as SPEI for customers in Mexico. The Company reserves the right to change prices at any time, without affecting purchases already made.
6. Delivery and activation
Once payment is confirmed, the eSIM activation QR code is sent immediately to the email provided by the user. The eSIM is considered delivered at the time the QR is sent. The Company is not responsible for incorrect eSIM installation on incompatible devices.
7. Refund policy
The user has 15 calendar days from the date of purchase to request a refund, provided that all of the following conditions are met:
- You have not received the activation QR code.
- You have not scanned or activated the QR code.
- You have not consumed any data from the purchased package.
To request a refund, the user must write to contacto@movilizamas.com indicating their order number and the reason. The refund will be processed using the same payment method, within 5 to 10 business days.
8. Device compatibility
eSIMs are compatible with most smartphones and tablets manufactured from 2018 onwards. The user is responsible for verifying the compatibility of their device before purchase. The Company is not responsible for device incompatibility.
9. Acceptable use
The user agrees to use the service in accordance with applicable law and good customs. Unauthorized resale, fraudulent use, spam, or any illegal activity is prohibited.
10. Limitation of liability
Moviliza+ does not guarantee uninterrupted service availability in areas with limited coverage from the local operator. The Company is not responsible for indirect damages, lost profits, or data loss arising from the use or inability to use the service.
11. Privacy and data protection
Personal data is processed in accordance with the Privacy Policy and the applicable Mexican legislation on personal data protection (LFPDPPP).
12. Modifications
The Company reserves the right to modify these Terms and Conditions at any time. Modifications will be effective from their publication on this website. The user is encouraged to review this document periodically.
13. Dispute resolution
Any dispute arising from these Terms and Conditions shall be resolved by arbitration before the International Chamber of Commerce (ICC), based in Mexico City, Mexico, in Spanish. The parties expressly waive any other jurisdiction.
14. Contact
For any questions about these Terms and Conditions, contact us at contacto@movilizamas.com.